Refund Policy

1. Subscription Refunds

Our refund policy for subscription services:

  • 14-day money-back guarantee for new subscriptions
  • Pro-rated refunds for annual plans cancellation
  • No refunds for monthly plans after the 14-day period
  • Refunds processed to original payment method
  • Processing time: 5-7 business days

2. Service Cancellations

Service cancellations are processed under these terms:

  • Cancel anytime through your account dashboard
  • Access continues until current billing period ends
  • All active trades will be closed upon cancellation
  • Trading data remains accessible for 30 days

Non-refundable situations include:

  • Trading losses or market performance
  • Strategy performance issues
  • User-caused API or connection errors
  • Violations of terms of service

3. Payment Issues

For payment-related issues:

  • Failed charges are automatically retried within 24 hours
  • Double charges are automatically refunded within 1-3 business days
  • Subscription renewal failures trigger account notifications
  • Payment method updates can be made without service interruption

4. Refund Process

To request a refund:

  • Submit request through your account dashboard
  • Include detailed reason for cancellation
  • Provide relevant transaction IDs
  • Attach any supporting documentation

Processing timeline:

  • Initial review: 1-2 business days
  • Decision notification via email
  • Refund processing: 5-7 business days
  • Credit card refunds may be faster (3-5 business days)

5. Special Circumstances

Extended refund consideration for:

  • Extended platform downtime affecting trading
  • Major API integration failures
  • Regulatory changes affecting service availability
  • Unauthorized account access

6. Non-Refundable Services

The following are not eligible for refund:

  • Custom strategy development services
  • API connection setup assistance
  • Historical data access fees
  • Premium support services
  • Third-party data feed subscriptions
  • Training and educational materials

7. Dispute Resolution

For refund disputes:

  • File appeal within 10 business days
  • Submit trading logs and relevant documentation
  • Appeal review period: 3-5 business days
  • Escalation to senior support if needed

Contact Information

For refund-related inquiries, contact us at support@proalgotrader.com

Please provide:

  • Account email and subscription plan
  • Transaction ID and date
  • Detailed reason for refund request